Thank you very much for your kind words about Vinola (Li Ziling) and our team! We’re delighted to hear she provided you with attentive and meticulous service, helped upgrade your room, and arranged a great spa appointment. We also appreciate your compliments on our beautiful environment, pools, and beach. We look forward to welcoming you back for more wonderful experiences!
Thank you for your positive feedback on our pool, beach, and breakfast! We're glad you enjoyed those aspects. We've noted your comments about the room and will include it in our ongoing improvement plans. We look forward to welcoming you again!
Thank you for your kind review! We’re happy you enjoyed our location and free amenities like the pool, sauna, and lounge. We appreciate your feedback about the aging facilities and are working on improvements. Looking forward to welcoming you again soon!
Thank you for your lovely feedback! We're so glad you enjoyed the beachfront location, service, and breakfast buffet. We'd be delighted to welcome you back anytime.
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a fantastic 3-night stay with us.It’s great to know you enjoyed the tea room—it really is a cozy little escape—and that Sunset Beach’s vegan options hit the mark for your wife. We're also happy the surf school was a highlight; sounds like you made the most of your time here!We’ll be sure to pass along your kind words to our team. We truly appreciate your support and hope to welcome you back soon for another unforgettable stay.
Thank you for sharing your detailed feedback. We’re delighted to hear you enjoyed our spacious grounds, exceptional service, pool, beach location, and breakfast.However, we’re truly sorry to hear about the issues with your room’s dampness, musty smell, and discomfort, especially given your daughter’s asthma. This is not the experience we want for our guests, and we sincerely apologize for the inconvenience caused. We appreciate you informing us and your efforts to improve the situation during your stay.Regarding the beach cleanliness, we understand your concerns. While we maintain the area as best we can, we will continue working with local authorities to address this issue.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a better stay in the future.
